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Return and Refund Policy

We hope you love our products, but we understand that occasionally, issues may arise. Our goal is to ensure your satisfaction, and we strive to make our return and refund process as straightforward as possible.

Returns

  • You have 10 days from the date of purchase to return any unused/unopened items for a full refund.

  • To initiate a return, please contact our customer service team at hello@nicolettalarossa.com to obtain a Return Merchandise Authorization (RMA) number.

  • Please ensure the product is in its original packaging, unused, and in the same condition as when you received it.

  • Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

  • Please not that external packaging damages cannot be refunded (as it is caused by Delivery Services). 

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 30 days.

Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us immediately. We may require photographic evidence to assist with the return process.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.

Non-Returnable Items

  • Unfortunately, we cannot accept returns on opened or used products due to federal regulations and health considerations.

If you have any questions or concerns regarding our Return and Refund Policy, please contact us at koreannaskincare@gmail.com.

By using our services, you consent to the terms outlined in our Privacy Policy.

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